New users are successfully creating accounts but receiving "User not Found" errors when trying to access AI Ready.

Initial reports show approximately 20% of new sign-ups affected.

What we know

• Sign-ups complete successfully
• User data is being created in our system
• Some users cannot log in immediately after registration
• Existing users are not affected

Next steps

• The team is investigating the user sync process between authentication and database systems.
• We'll update this report as soon as its resolved.

If you're experiencing this issue, your account exists and your data is safe. Thanks for your patience while we investigate further.

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Resolution Update (July 16, 9:20am)

What happened

Sam tried to make our user sync faster for people with slow connections. Instead, he made it so fast that some users disappeared entirely.

Classic case of "the operation was a success, but the patient vanished."

Around 6 PM yesterday, our well-intentioned retry logic update started playing hide-and-seek with new users.

If you were in the unlucky 20%, you'd sign up successfully, then immediately get told you didn't exist. Existential crisis as a service.

What Sam broke this time

The retry logic was checking for users before they were fully created in the database. Like showing up to a party before the host has set up.

If you were one of the lucky 20% who experienced our impromptu "You don't exist" feature, congratulations! You're part of AI Ready history. We promise your next sign-up will be boring in all the right ways.

The fix

Sam rolled back the aggressive retry logic and implemented a more patient approach. Think of it as switching from a caffeinated squirrel to a wise tortoise. Same destination, better journey.

We're also adding better monitoring for sign-up flows. Because finding out users can't find themselves is not the Friday morning surprise anyone wants.

To everyone affected: We're sorry for the confusion. Your accounts are fine, your data is safe, and yes, you do exist. We checked. Twice.